From digital transformation to everyday performance.
iLX Studios partnered with Wendy’s to support its Work Done Right transformation — pairing readiness assessment, role-based personas, and layered learning across Finance, HCM, and Recruiting.
The challenge
Work Done Right moved Finance, HCM, and recruiting away from spreadsheets, manual handoffs, and manager-dependent access toward cloud platforms, automation, and self-service — with Finance planners, budget owners, administrators, and restaurant leaders all experiencing the change differently.
The approach
iLX Studios built a five-stage framework — Discover, Define, Develop, Activate, Measure and Sustain — using readiness assessment, role-based personas, and change journeys to match learning, communications, and support to each audience’s real work and moment of need.
The value created
The engagement produced a role-based capability model, persona-driven learning and communications, a stakeholder change network, and a measurement framework connecting learning to adoption — including one cloud process cut from roughly twelve hours to a few minutes.
How it unfolded
- 01DiscoverWhere transformation could break down
- 02DefineWhat each audience must do differently
- 03DevelopLearning matched to role and moment
- 04ActivateMobilizing the change network
- 05Measure & SustainConnecting learning to results